联系我们

请在邮件中说明您的设备型号、iOS 版本、App 版本及问题描述。若涉及账号删除后的数据找回，请提供领鹿号（Guideer code）及注册方式（Apple / 匿名）。

常见问题

如何在 App 内删除账号？

打开 App「我的 → 账号与安全 → 删除账号」，按提示确认即可。这将停用云端账号并清除本机数据；重新登录会创建全新账号。如需找回历史数据，请邮件联系 support@yuyuesoft.com。

AI 功能无法使用？

请确认设备已联网，且可访问 guideer.yuyuesoft.com。部分 AI 功能需要消耗鹿豆或会员权益。

如何取消会员订阅？

打开 iPhone「设置 → 点顶部 Apple ID → 订阅」，选择领鹿会员后取消自动续费。取消后当前周期内仍可使用已付费权益。

如何申请退款？

应用内购买由 Apple 处理，退款请通过 reportaproblem.apple.com 向 Apple 申请。

数据存在哪里？

核心数据默认保存在您的手机本地。登录账号后可选择云同步，详见隐私政策。

Contact Us

Please include your device model, iOS version, App version, and a clear description of the issue. To recover data after account deletion, include your Guideer code and sign-in method (Apple / anonymous).

Frequently Asked Questions

How do I delete my account in the App?

Open Profile → Account & security → Delete account and confirm. This deactivates your cloud account and clears data on this device. Signing in again creates a brand-new account. To recover past data, email support@yuyuesoft.com.

AI features not working?

Make sure your device is online and can reach guideer.yuyuesoft.com. Some AI features require Deer beans or membership benefits.

How do I cancel my membership?

Open iPhone Settings → tap your Apple ID at the top → Subscriptions, select Guideer membership, and turn off auto-renewal. You keep access for the remainder of the paid period.

How do I request a refund?

In-app purchases are processed by Apple. Request refunds at reportaproblem.apple.com.

Where is my data stored?

Core data is stored locally on your phone by default. After sign-in, you may enable cloud sync. See our Privacy Policy for details.